Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: April 17, 2026

1. Introduction

At Curozip (powered by Finixia Dedecons Private Limited), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our logistics services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when booking a shipment, requesting early access, or contacting customer support. This includes:

  • Personal Details: Full name, email address, and mobile number.
  • Logistics Data: Sender and receiver addresses, city locations, and parcel descriptions.
  • Technical Data: IP address, browser type, and device information when accessing our digital platforms.

3. How We Use Your Information

Your information is strictly used to facilitate and improve our logistics operations. Specifically, we use it to:

  • Process your bookings and deliver your parcels efficiently.
  • Send important transit updates, tracking links, and delivery confirmations via SMS/WhatsApp.
  • Respond to your customer service inquiries.
  • Analyze website usage to improve our digital booking experience.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share your information with trusted third parties necessary to complete your delivery, including:

  • Transport Partners: Fleet operators and last-mile delivery agents handling your specific package.
  • Service Providers: IT infrastructure and communication platforms (e.g., WhatsApp API providers) used to send you updates.
  • Legal Obligations: If required by law, court order, or government regulation.

5. Data Security

We implement industry-standard administrative and technical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, please remember that no method of transmission over the internet is 100% secure.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Email: support@curozip.com
  • WhatsApp/Phone: +91 91810 57123
  • Company: Finixia Dedecons Private Limited